Support

Fleet telematics integrator — sales, deployment, and customer success

Start here for K3 quotes, deployment planning, billing, and anything that spans hardware + Wialon dashboards on a K3-managed account.

Contacts

Resources

• Partner stack article

  Who supplies GPS, TPMS, dashcams, and dashboards on K3 deals.

• Hardware catalog

  TOPFLY install videos and device specs for field deployments.

• Partners page

  Capability matrix and offering status across the vendor stack.

Telematics platform — fleet dashboards, reporting, and integrations

Cloud fleet management platform K3 uses for maps, geofences, sensor widgets, video telematics review, and partner-built extensions.

Contacts

Resources

• Help center

  Official docs — user guides, how-tos, expert articles, and the Wialon AI Assistant for 24/7 self-service.

• Wialon Hosting user guide

  Cloud fleet management — units, notifications, billing, access rights.

• Wialon Local user guide

  Server-based Wialon deployments.

• Wialon Platform

  No-code fleet digitalization platform for service providers.

• API & developer docs

  Remote API reference for custom integrations and ERP exports.

• SDK overview

  Getting started with Wialon SDK and basic API requests.

• Integrated GPS hardware list

  4,100+ supported device models, protocols, and port numbers.

• Connecting hardware (FAQ)

  IP/port setup, device ID lookup, and Wialon IPS protocol notes.

• Training & certification

  Study materials and Wialon professional certification paths.

• Contact & offices

  Global offices — Vilnius HQ, Boston, Dubai, Tbilisi.

Rep notes

• My requests at my.wialon.com is the preferred channel — full ticket history and AI-assisted triage.
• Phone is for urgent coordination; full troubleshooting is provided in writing.
• Help center AI Assistant (top bar or search) answers most platform how-to questions instantly.

OEM hardware — GPS, solar asset, OBD, BLE, e-lock, relay

Primary field hardware layer for K3 — solar trailers, OBD tractors, battery assets, BLE temp/door sensors, and e-lock programs.

Contacts

Resources

• Knowledge base

  Product guides, getting started, and technical articles.

• North America distributor (DCS)

  Distribution, logistics, and regional technical support for NA deployments.

• K3 install videos

  TOPFLY device install walkthroughs curated for K3 field teams.

• YouTube channel

  OEM install and configuration videos from TOPFLYtech.

Rep notes

• Use the contact form and select “I need technical supports” for fastest routing.
• For North American logistics and distributor-level support, reference the DCS partnership page.

AI dashcam & video telematics hardware

Streamax C6 Lite 2.0 and related AI dashcams — dual 1080p, ADAS, driver monitoring, and 4G uplink integrated with Wialon video telematics.

Contacts

Resources

• C6 Lite 2.0 product page

  Entry-level 2-channel AI dashcam specs and positioning.

• StreamaxAmerica contact

  US and Canadian headquarters — Delta, B.C. and Bellingham, WA.

• Global contact form

  Streamax corporate inquiry form for non-NA regions.

Rep notes

• Canadian deployments: StreamaxAmerica Canadian HQ is in Delta, B.C. — same support@streamaxamerica.com channel.
• Pair video incidents with Wialon video telematics review — escalate platform-side issues to Wialon support.

Tire, temperature, camera, and OEM fleet-performance solutions (Valor family)

Valor Commercial TPMS (active), with TempTrac cold chain, 360° camera, extreme-duty TPMS, and IoT layers on the K3 roadmap.

Contacts

Resources

• Valor Commercial TPMS

  In-tire pressure/temperature, cab display, Drop-and-Hook pairing.

• SpartanLync Wiki

  Documents, software, tips, and FAQs — linked from the support page.

• Cold chain (TempTrac)

  Trailer temperature monitoring — up to four reefer zones.

• 360° camera line

  Surround views, reversing layouts, driver monitoring roadmap.

Rep notes

• SpartanLync is Burlington, ON — local to K3 for on-site install support and training.
• Tire and temp parameters feed Wialon via telematics integration — confirm both SpartanLync and Wialon if sensor widgets are blank.